Schedule
Synchronous
Delivery method
Online
Instructors
Chelsey Potter
Leveraging AI for Process Improvement & Business Operations
0 credit hours
Credits awarded upon completion
Self-Paced
Progress at your own speed
24 hours
Estimated learning time
About the Course
Description
Leveraging AI for Process Improvement & Business Operations is one of five required courses in the AI for Business Transformation Certificate. The five courses are integrated but independent and can be taken in any order.
This course focuses on how AI can improve workflows, automate routine tasks, and increase operational efficiency across business processes. Participants analyze workflows, identify opportunities for AI-enabled automation, and evaluate where AI improves efficiency and where human oversight remains essential.
For any questions about course content, please contact the course instructor, Chelsey Potter -- chpotter@lasell.edu
This section of Leveraging AI for Marketing & Customer Experience runs 11/11-12/11 in the Fall 2026 term. Students may enroll in the course up until 11/16. For any questions about enrollment or Lasell Professional Studies, please contact GPS@lasell.edu.
Sections
Deliverables
0 Credits
Academic Excellence
Earn necessary number of credit hours for completing this content
Outcomes
Participants will:
- Analyze workflows to identify automation opportunities
- Redesign logistics, supply chain, and cross-functional processes
- Apply AI-supported problem-solving to operational challenges
- Measure operational performance and evaluate impacts on efficiency and quality
- Use AI-supported analysis to inform operational decisions
- Determine where human oversight remains essential
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